Privacy Policy

Last Updated: October 20, 2026

1. Introduction

This Privacy Policy describes how Helotes Tile Installers ("we," "us," or "our"), located at 1023 Rittiman Rd, San Antonio, TX 78218, collects, uses, and handles information when you visit our website at https://helotestileinstallers.com or contact us through our contact form.

By using this website, you agree to the practices described in this policy.

2. Information We Collect

We collect information only when you voluntarily submit it through our contact form. The form collects the following fields:

  • Name — your first and/or last name
  • Phone number — a US phone number you provide for us to contact you
  • Email address — an email address you provide for correspondence
  • City — the city where your project is located
  • Message — a description of your tile project or inquiry

We do not use cookies for tracking, analytics, or advertising on this website. We do not use session cookies beyond what is technically necessary for the website to function. We do not collect any payment information.

3. How We Use the Information

Information submitted through the contact form is used solely to:

  • Respond to your inquiry about tile installation services
  • Schedule an estimate or follow up on a project discussion
  • Communicate with you about your request via phone or email

We do not sell, rent, trade, or share your personal information with third parties for marketing purposes. We do not use your information for any purpose unrelated to responding to your inquiry.

4. Data Retention

Contact form submissions are retained for a reasonable period consistent with business operations — typically up to 24 months from the date of submission. After that period, submissions are deleted or anonymized. If you would like your information removed earlier, see Section 7 below.

5. Third-Party Services

This website uses Google Fonts (fonts.googleapis.com) for typography. When your browser loads this page, it may make a request to Google's servers to retrieve font files. Google's privacy policy governs that data transfer. We do not control what Google collects in this context.

We use Font Awesome (cdnjs.cloudflare.com) for icons. Similarly, your browser may contact Cloudflare's servers to retrieve these files.

We use Trustindex (cdn.trustindex.io) on our homepage to display reviews. Trustindex may set its own cookies or collect data in accordance with their privacy policy.

We do not run Google Analytics, Facebook Pixel, or any other behavioral tracking tool on this website.

6. Security

This website is served over HTTPS. Form submissions are transmitted securely. We take reasonable measures to protect the information you submit, but no transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You may request access to, correction of, or deletion of information you have submitted to us. To make such a request, contact us at:

We will respond to deletion or access requests within a reasonable timeframe.

8. California Residents (CCPA Notice)

If you are a California resident, the California Consumer Privacy Act (CCPA) may give you additional rights regarding your personal information. Specifically, you may have the right to:

  • Know what personal information we have collected about you
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do not sell personal information)
  • Not be discriminated against for exercising your CCPA rights

To exercise these rights, contact us using the information in Section 7.

9. Children's Privacy

This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our contact form, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last Updated" date at the top of this page. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact

Questions about this Privacy Policy may be directed to:

Helotes Tile Installers
1023 Rittiman Rd, San Antonio, TX 78218
(830) 465-3908
[email protected]